Customer Investigation

NO:

Dear Sir or Madam, According to the stand of ISO9001：2000 constructing the system of quality control and management，we would like to supply you with superior service via inviting attentions and supports from all walks of life. Being coordinated by your company, we will evaluate the quality of the product and service supplied by us before, in and after sales . We will go on improving our system of quality control and management on the basis of your valuable suggestions.
Thank you for your cooperation!
Company name
 Person to contact
 Tel
Address
 URL Fax
Item of investigation
Evaluation
Very satisfied
Satisfied
Normal
Unsatisfied
Extremely unsatisfied
Product quality
 1.1 Surface quality of cable
1.2 Construction measurement of cable
1.3 Electric performance of cable
1.4 Packing of cable
Delivery
 2.1 Delivery in time
2.2 Accuracy of delivery quantity
2.3 Rational transportation
Price
 3.1 Rational price
Commu-nications
 4.1 Explicit person or personal to contact
4.2 Communication in time and correctly
4.3 Discuss and inform changing time of delivery in time
4.4 Consult users’ complaint in time and efficiently
Service
 5.1 Supply service in time
5.2 Attendants’ ability to deal problems on the spot and quality of service
Other suggestions or demands(such as the gap between brother companies, information from the market and improving advice about product and management of production on the spot):